Refund policy

Return and Refund Policy

Last updated: 15 August 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be entitled to return it and receive a refund in accordance with this Return and Refund Policy and your statutory rights under UK consumer law.

1. Right to Cancel

If you are a consumer purchasing from our online store, you have the legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

If your order contains multiple items delivered separately, the 14-day cancellation period begins on the day you receive the last item.

To exercise your right to cancel, you must notify us of your decision before the 14-day cancellation period expires. You can contact us using the contact details provided on our website.

2. Returning Your Order

After notifying us that you wish to cancel your purchase, you must return the goods to us without undue delay and, in any event, no later than 14 days after the day on which you notified us of your cancellation.

The goods should be returned in their original condition, with any original packaging, labels and accessories where reasonably possible.

You may handle the goods to the extent necessary to establish their nature, characteristics and functionality, in the same way you would be permitted to do in a shop.

You may be responsible for the direct cost of returning the goods unless the item is faulty, damaged, incorrect, not as described, or we have agreed otherwise.

Please contact us before sending a return so that we can provide the appropriate return instructions.

3. Refunds

Once your return has been received, or you have provided reasonable evidence that you have sent the goods back, we will process your refund without undue delay and within the period required by applicable UK consumer law.

Where applicable, refunds will include the cost of the least expensive standard delivery option offered by us. If you selected a more expensive delivery service, we are not required to refund the additional cost.

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree to an alternative method.

We will not charge you a fee for processing your refund.

4. Reduced Refunds for Unnecessary Handling

You are entitled to inspect and handle the goods to determine their nature, characteristics and functionality.

However, if the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them, we may be entitled to make a reasonable deduction from the refund, where permitted by applicable law.

This does not affect your statutory rights where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract.

5. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, defective, incorrect or not as described, please contact us as soon as reasonably possible.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will not require you to bear costs that the law requires us to cover.

6. Items That Cannot Be Returned

Certain products may be excluded from the statutory right to cancel where an applicable legal exception applies.

For example, this may include goods made to the customer's specifications or clearly personalised goods, and other categories for which UK law provides an exception.

Where an exception applies, this will be clearly stated before you complete your purchase.

7. Sale Items

Sale and promotional items are covered by the same statutory consumer rights as items sold at full price.

A reduced price does not remove or limit your legal rights in relation to faulty, damaged, incorrect or misdescribed goods.

8. Exchanges

Unless otherwise stated on the product page, we do not guarantee direct exchanges.

If you would like a different size, colour or product, you may return the original item in accordance with this policy and place a new order, subject to availability.

9. How to Request a Return

To request a return or cancellation, please contact us using the contact information provided on our website.

Please include:

Your full name
Order number
The item(s) you wish to return
The reason for your return, if applicable
Any relevant photographs if the item is damaged, defective or incorrect

We will provide you with the appropriate return instructions.

10. Your Statutory Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict or otherwise limit any statutory rights you may have under UK consumer protection law.

In particular, nothing in this policy affects your rights under applicable UK consumer legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If any provision of this policy conflicts with a mandatory consumer right, the mandatory legal right will take precedence.