Shipping Policy

Last updated: 15 August 2026

We aim to make the delivery process as simple, transparent and reliable as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

We aim to process and dispatch orders as quickly as reasonably possible.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.

Any applicable processing or dispatch timeframe will be communicated during the purchasing process or on the relevant product page.

2. Delivery to the United Kingdom

We currently offer delivery to customers within the United Kingdom, subject to the availability of delivery services for the customer's address.

Delivery times may vary depending on the destination, shipping method, product availability and circumstances affecting the carrier.

Estimated delivery times are provided as guidance and are not guaranteed unless expressly stated otherwise.

3. Estimated Delivery Times

Estimated delivery times may vary depending on the shipping method selected and the destination.

Unless a different timeframe is specifically stated at checkout or on the relevant product page, customers should allow sufficient time for both order processing and delivery.

Delivery estimates may be affected by:

• Courier delays

• Public holidays

• Severe weather

• Customs or border procedures

• Incorrect or incomplete delivery information

• High seasonal demand

• Operational disruptions

• Events outside our reasonable control

If there is a significant delay affecting your order, we will take reasonable steps to provide appropriate information.

4. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the delivery destination, shipping method, order size or other applicable factors.

If free delivery is offered for certain orders, the applicable conditions will be displayed on the website or during checkout.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your name, delivery address, postcode and other relevant information before completing your purchase.

If you realise that incorrect delivery information has been provided, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before the order has been dispatched, but we cannot guarantee that changes will be possible after dispatch.

6. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives or scans the parcel.

Once tracking information has been provided, you may be able to monitor the progress of your delivery through the relevant carrier.

7. Delivery Delays

While we aim to meet the estimated delivery timeframe, delays may occasionally occur.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, strikes, public emergencies, customs procedures, transportation disruptions or other unforeseen events.

However, nothing in this policy limits your statutory rights as a consumer.

If an order is significantly delayed, you may have rights to cancel the contract and receive a refund depending on the circumstances and applicable UK consumer law.

8. Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment.

Where tracking information indicates that a parcel has been delivered but you have not received it, we may ask you to confirm your delivery details and provide any relevant information needed to investigate the matter with the delivery provider.

We will take reasonable steps to investigate lost or missing parcels and provide an appropriate resolution where we are responsible under applicable law.

9. Damaged Parcels

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, retain the packaging and take photographs of the damaged parcel and product, as these may assist with investigating the issue.

If the product itself is damaged or defective, your statutory consumer rights remain unaffected.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as reasonably possible.

We will investigate the issue and, where appropriate, arrange a replacement, refund or other suitable remedy in accordance with applicable law.

11. Customs, Duties and Taxes

For deliveries within the United Kingdom, any applicable taxes or charges will be handled in accordance with the applicable requirements.

If an order is shipped internationally, additional customs duties, import taxes or other charges may apply depending on the destination country.

Where applicable, responsibility for such charges will be communicated before or during the purchasing process to the extent required by law.

12. Delivery to Safe Locations

If you provide instructions authorising a delivery provider to leave your order in a particular safe location or with another person, responsibility for the parcel may be affected once the delivery has been completed in accordance with those instructions, subject to applicable law.

We recommend choosing a secure delivery location and providing accurate delivery instructions.

13. Failed Delivery Attempts

If a delivery cannot be completed because nobody is available, the address is incorrect, access is unavailable or another delivery issue occurs, the carrier may attempt redelivery or provide instructions for collection.

Additional delivery attempts or collection arrangements may be subject to the carrier's procedures.

If an order is returned to us because of incorrect delivery information or failure to collect the parcel, please contact us so that we can determine the appropriate next steps.

14. Pre-Orders and Delayed Products

If a product is available for pre-order or has a specific dispatch date, the relevant information will be displayed on the product page or during checkout.

If an order contains multiple products with different expected dispatch dates, the order may be shipped separately or according to the applicable information provided at checkout.

15. Your Statutory Rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit any statutory rights you may have under UK consumer law.

In particular, estimated delivery times do not remove any rights you may have where goods are not delivered within the timeframe required by law or within an agreed timeframe.

Where applicable, consumers may have rights to cancel an order and obtain a refund when delivery is significantly delayed.

16. Contact

If you have any questions regarding shipping, delivery, tracking or a delayed order, please contact us using the contact information provided on our website.

We will do our best to assist you and resolve delivery-related issues as quickly as reasonably possible.