Terms of Service

Last updated: 15 August 2026

Welcome to our online store. These Terms of Service govern your use of this website and the purchase of products through our online store.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

These Terms of Service are intended to be read together with our Privacy Policy, Return and Refund Policy and Shipping Policy.

1. About These Terms

These Terms of Service apply to all visitors, customers and users of this website.

By placing an order through our website, you confirm that you have read and understood these Terms of Service and agree to them.

Nothing in these Terms is intended to exclude or limit any statutory rights that you may have under applicable UK consumer law.

Where a provision of these Terms conflicts with a mandatory legal right, the applicable legal right will take precedence.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes and other information displayed on our website are accurate and up to date.

However, minor variations in colour or appearance may occur depending on your device, screen settings, lighting conditions or other factors.

The products you purchase will conform to the description provided at the time of purchase and will meet the applicable requirements of UK consumer law.

Products must be of satisfactory quality, fit for their intended purpose and as described, subject to the rights and protections provided by applicable law.

3. Availability

All products are subject to availability.

We may update, change, suspend or discontinue products at any time.

If you place an order for a product that subsequently becomes unavailable and we are unable to fulfil your order, we will contact you and provide an appropriate solution, including a refund where applicable.

4. Prices

All product prices are displayed on the website at the time of purchase.

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing error occurs, we may contact you before fulfilling the order.

Any applicable delivery charges or additional charges will be displayed during the checkout process before you complete your purchase.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

A contract for the purchase of products is formed when we accept your order and confirm that the products will be supplied to you.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including suspected fraud, a significant pricing error, inability to fulfil the order or circumstances where the product is no longer available.

If we cancel an order after payment has been taken, the relevant amount will be refunded to you.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Payment information is processed through secure third-party payment providers.

We do not normally store or have access to your complete payment card details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

If your payment is declined or cannot be successfully processed, we may be unable to fulfil your order until valid payment has been received.

7. Delivery

We will arrange delivery to the address provided during checkout.

Estimated delivery times are provided for guidance and may vary depending on circumstances such as availability, courier delays, customs procedures, weather, public holidays or other events outside our reasonable control.

We will take reasonable steps to ensure that your order is dispatched and delivered within the applicable timeframe communicated to you.

If there is a significant delay, we will provide appropriate information and, where applicable, you may have rights to cancel the order or obtain a refund under UK consumer law.

Further information about delivery is provided in our Shipping Policy.

8. Risk and Ownership

Unless applicable law provides otherwise, responsibility for the goods will pass to you when you, or a person identified by you to receive the goods, takes physical possession of the goods.

Ownership of the goods will pass to you once full payment has been received and the goods have been delivered, subject to applicable law.

Nothing in this section limits any statutory rights you may have regarding damaged, faulty, defective or incorrectly supplied goods.

9. Returns, Cancellations and Refunds

Your rights to cancel an order, return products and receive a refund are explained in our Return and Refund Policy.

Consumers purchasing online may have a statutory cancellation period under UK consumer law, subject to applicable exceptions.

Nothing in these Terms limits or removes any statutory cancellation, refund, repair, replacement or other consumer rights that apply to your purchase.

10. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, defective, incorrect or not as described, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, you may have the right to a repair, replacement, price reduction or refund.

We will not use these Terms to exclude or restrict liability for products that do not meet the standards required by applicable UK consumer law.

11. Website Use

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes

• Attempt to gain unauthorised access to the website or its systems

• Interfere with the operation or security of the website

• Introduce malicious software, viruses or harmful code

• Attempt to disrupt or damage the website

• Use automated systems to access the website in a manner that could cause unreasonable disruption

• Copy or reproduce website content for commercial purposes without permission

We may restrict or suspend access to the website where reasonably necessary to protect the website, our customers or our business.

12. Intellectual Property

Unless otherwise stated, all content on this website, including text, photographs, graphics, logos, designs, product images, videos, trademarks and other materials, is owned by or licensed to us.

You may access and use the website for your personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party services to provide payment processing, delivery, analytics, advertising, hosting, customer support and other functions.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for the independent policies or practices of third-party service providers where they operate independently from us.

14. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from security vulnerabilities.

We may temporarily suspend or restrict access to the website for maintenance, security, technical issues or other legitimate reasons.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory rights as a consumer.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that are not caused by our breach of these Terms or applicable law.

16. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, transport disruption, strikes, government actions, internet or telecommunications failures, supplier disruptions, civil emergencies or other events that could not reasonably have been anticipated or prevented.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

Nothing in this section limits your statutory consumer rights.

17. Privacy

Your use of this website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information is collected, used, stored and protected.

By using our website, you acknowledge that you have read our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services or legal requirements.

The updated version will be published on this page with a revised “Last updated” date.

Changes will not retrospectively affect orders or contracts that have already been accepted, unless required or permitted by applicable law.

19. Governing Law

These Terms are governed by the laws applicable in the United Kingdom.

If you are a consumer, you will continue to benefit from any mandatory consumer protection rights that apply to you under the law of the part of the UK in which you are resident, where applicable.

Nothing in these Terms prevents you from relying on mandatory rights or protections available to you under applicable consumer law.

20. Complaints

If you have a question, concern or complaint regarding an order, product or service, please contact us using the contact information provided on our website.

We will make reasonable efforts to investigate and resolve legitimate complaints fairly and promptly.

21. Entire Agreement

These Terms, together with the policies and information expressly incorporated into them, form the terms governing your use of this website and your purchase of products from our online store.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Contact

For questions regarding these Terms of Service, your order or our products, please use the contact information provided on our website.

We are committed to providing clear information and treating customers fairly in accordance with applicable UK consumer protection law.